Vanderwist is proud to offer their clients a full-time service department. Our service technicians and full-time office support provide for an outstanding service experience. We prioritize communication and customer service. We are able to schedule routine calls up to two years in advance and have a routing system to aid in the planning of those last-minute calls.
Vanderwist service technicians have extensive experience in locating, identifying, and resolving all types of irrigation, outdoor lighting, and fountain problems. Employees attend training workshops covering electrical troubleshooting, valve and wire evaluation, as well as the use of diagnostic equipment which allows us to spend less time troubleshooting the root cause of your specific service problem.
Irrigation and lighting repair can sometimes require a “process of elimination” approach, and therefore we do encounter problems that might require more than one visit to repair. We encourage our technicians to discuss the best mode of troubleshooting with the customer so they can work as a team to come up with a time and cost-conscious method to repair your system.
Service Programs
Due to a large service customer base, Vanderwist offers two types of service programs for their installation customers; Option I and Option II. We feel strongly about preserving a strong service department for our customers. Over the years, we have controlled the number of new service customers accepted. Unfortunately, we cannot always accept other contractors service clients. We do our best to comply with new customer’s request, but do not want to spread ourselves too thin that we cannot respond to our first priority – our own customer base.
Help is usually just a phone call away. As an added value, many customers enjoy the use of the customer service line. We are able to help many of our customers “over the phone” with minor issues regarding the operation or adjustment of their irrigation and lighting systems.
Cincinnati Retail Sales
Vanderwist of Cincinnati, Inc. stocks a large inventory of products and replacement parts. We are more than happy to help you over the phone and ship your product via UPS. If you are interested in adding a new product to upgrade your system, we usually have commonly stocked items available for your immediate purchase. If we do not have your item in stock, we can typically have it to you within 3 business days. Lighting fixtures can be purchased for those customers interested in changing fixtures or adding a few to a newly landscaped area.
